Privacy Policy

How we collect, use, and protect your information.

Last updated: May 21, 2026  |  Effective for: Sea Fresh Meats website and mobile application

Sea Fresh Meats ("we", "us", or "our") operates the website https://seafreshmeats.com and the Sea Fresh Meats mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Full name and contact details (email address, phone number)
  • Delivery address and location information
  • Account credentials when you register on our app
  • Communications you send to our support team

Order Information

When you place an order through our mobile application, we collect:

  • Order details (products, quantities, preferences)
  • Delivery instructions and time preferences
  • Order history and status

Payment Information

Payment transactions are processed through secure third-party payment gateways. We do not store complete credit/debit card numbers on our servers. Payment-related data may include transaction IDs, payment status, and limited billing information required for order fulfillment and refunds.

Automatically Collected Information

  • Device information (model, operating system, unique identifiers)
  • App usage data and crash logs
  • IP address and general location (with your permission)

2. How We Use Your Information

  • Process and fulfill your meat delivery orders
  • Communicate order updates, delivery status, and support responses
  • Improve our products, services, and user experience
  • Prevent fraud and ensure platform security
  • Comply with legal and regulatory requirements
  • Send promotional communications (with your consent, where required)

3. Payment Processing — Razorpay

We use Razorpay as our payment gateway partner for processing online payments. When you make a payment, your payment data is transmitted directly to Razorpay's secure servers. Razorpay's use of your information is governed by their privacy policy available at razorpay.com/privacy.

We may receive from Razorpay:

  • Payment confirmation and transaction reference numbers
  • Payment status (success, failure, refund)
  • Masked payment method details for reconciliation

4. Third-Party Services

We may share limited data with trusted third parties who assist us in operating our business:

  • Payment processors — Razorpay and related banking partners
  • Cloud hosting providers — for secure data storage
  • Analytics services — to understand app usage (anonymized where possible)
  • Delivery partners — name, phone, and address for order fulfillment only
  • SMS/notification services — for order and OTP communications

These parties are contractually obligated to protect your data and use it only for the specified purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure server infrastructure and access controls
  • Regular security reviews and updates
  • Limited employee access to personal data on a need-to-know basis

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but continuously work to maintain industry-standard protections.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including order records for accounting and legal compliance, typically for a period required by applicable law.

7. Your Rights

Depending on applicable law, you may have the right to:

  • Access and receive a copy of your personal data
  • Request correction of inaccurate information
  • Request deletion of your account and associated data
  • Withdraw consent for marketing communications
  • Lodge a complaint with a data protection authority

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes via the app or website. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or requests, contact us at: